Products | Dynamics 365 Customer Service Framework
Dynamics 365 Customer Service Framework
A comprehensive 11-week framework for implementing and optimizing Dynamics 365 Customer Service, designed to enhance customer management and service insights.
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About Dynamics 365 Customer Service Framework
Our Dynamics 365 Customer Service Framework is a comprehensive 11-week program designed to ensure the successful implementation and ongoing optimization of the Microsoft Dynamics 365 Customer Service module. Through a combination of tailored workshops, practical checklists, and support from experienced consultants, we help your business enhance customer service quality, streamline customer management, and reduce implementation risks.
By choosing our framework, your business will benefit from a structured yet flexible approach that lays the foundation for a more productive and successful customer service function.
Core Features
- Structured 11-Week Program
- Weekly Workshops Focused on Various Customer Service Modules
- Practical Checklists to Keep Progress on Track
- Customized Training and Support for Customer Service Teams
- Configuration of Case Management and Escalation
- Setup of Self-Service Portals and Chatbots
- Integration with Multiple Channels (Phone, Email, Chat, Social Media)
- Advanced Analytics with Power BI for Service Insights
- Customized Automation with Power Automate
- Continuous Improvement Based on Customer and User Feedback
