Products | Self-Service Portal for Customer Service
Self-Service Portal for Customer Service
Provide customers with a user-friendly self-service portal, built in Power Pages for easy case management and communication.
Are you ready to discover how our portal can improve customer service in your business?
Book a meeting with us today and learn more about how we can help you achieve increased efficiency and customer satisfaction.
Self-Service Portal for Customer Support: A Flexible and Cost-Effective Solution.
We have developed a framework for self-service portals, built on Microsoft Power Pages and integrated with Dynamics 365 Customer Service, providing a fast and cost-effective implementation. This framework is designed to be flexible, allowing for easy customization for future development and integrations with other solutions, while leveraging all the benefits of Power Platform.
With this solution, our clients' customers gain access to modern self-service portals that simplify and streamline customer service processes. The integrated solution provides a seamless channel for customers to register cases, track them in real time, and communicate directly with the customer service team, which increases efficiency and enhances the customer experience.
By building on Power Pages and Dynamics 365, we ensure that the solution is scalable and easily extendable to meet the customer's needs, whether it involves expanding functionality or integrating with other services in Power Platform.
Core Features
- Submission and handling of requests.
- Updating personal information
- Updating personal information
- Access to case management data.
- Easy integration with existing systems.
- Flexible design and multilingual support.
- Admin overview with a configurator to define your portal’s design, choose color codes, logos, images, and social media links easily through our configurator.
- Efficient case management with the ability to build advanced case registration guides, featuring a simple, modern design and a secure solution.
